1. Scope of Participation
1.1 All services purchased from the Company must be preceded by the applicant declaring any physical and/or medical limitations that may affect their ability to participate. The Participant assumes the responsibility of checking with their medical practitioner, physiotherapist, or other health care professional for medical readiness before participating in any of the Company’s services.
1.2 The Company is dedicated to providing a Service which matches the considerations of the participants as much as is possible within the chosen Service. The participant acknowledges that they are taking part of their own free will and are aware of the risks. The Participant agrees that neither they, their heirs, assigns nor legal representatives will sue or make any other claims of any kind whatsoever against the Company whether for personal injury, property damage/loss or wrongful death, whether caused by negligence or otherwise.
1.3 We reserve the right to refuse access to any Service participant if in our absolute discretion, we consider that the health of the individual concerned may be endangered by the Service.
1.4 The Participant agrees that the Service is non-transferable and is only for use by the Customer who has signed up to the Service.
1.5 We are committed to providing all Service participants with a positive experience. By signing up for any of the services, you agree that the Company may, at its sole discretion, terminate this Agreement and limit, suspend, or terminate your participation in the Service without refund or forgiveness of monthly payments if you become aggressive, disruptive or challenging to work with.
2. Fees, Payment & Bookings
2.1 The fees for the service are detailed in the offer letter. The Client is responsible for full payment of fees for the entire selected Service duration, regardless of whether you attend or complete the selected Service and the payment option you have chosen. Failure to make the agreed payments will result in default of the agreement, and your agreement may be forwarded to a third party to recoup the total amount due for the remainder of your Service plus any costs incurred.
2.2 All Services are paid for in advance (either in full or by monthly instalments for the month ahead). Timeslots or places cannot be held until booked, and bookings cannot be made until payment is received.
2.3 All payments must be made on a timely basis. If payments are not made on time, the Company reserves the right to place the Service on hold.
2.4 All bookings must be made in person or via the online booking system, should this be an available option.
2.5 If a client commits to a specific package, for example, 3 or 6 months, payment must be made in full each month for the agreed term or the total amount upfront. Cancellations and refunds are subject to the regular terms stated below.
3. Refund and Cancellation Policy
3.1 Cancellations of bookings are accepted up to 72 hours in advance, and substitute consultations may be booked (subject to availability) before the program/service term ends.
3.2 Cancellations within 24 hours of the session are forfeited. If you cannot attend a session due to circumstances out of your control, the Company will determine on a case-by-case basis if a consultation credit may be offered. Additional evidence may be requested (e.g., a Medical Letter, evidence of flight delay, etc.). No refunds will be offered.
3.3 Cancellations must be made by phone, text, or email.
3.4 Refunds are payable in the following circumstances:
- An undeniably unavoidable circumstance prevents you from participating in or completing your program (determined on a case-by-case basis by the Company). Written evidence to support this may be requested.
- A 30% cancellation fee is payable. If appropriate, a consultation credit will be offered in the first instance.
- We are notified of your circumstances before the commencement of the consultation.
- Service credits must be used within the allotted time frame or will otherwise be forfeited.
3.5 Refunds are not payable in the following circumstances:
- You have changed your mind.
- Refunds are not payable for consultations that have taken place.
- You don’t complete your program.
- You have booked a home consultation and are not there to receive the session at the appointed time.
4. Privacy, Copyright, and Violations
We respect your confidential and proprietary information and must insist that you respect the same rights of the Company.
4.1 By signing this Agreement, you agree not to infringe any Service participant’s or the Company’s copyright. Furthermore, you acknowledge that all materials and information provided to you by the Company (e.g., exercise or eating plans) are confidential and proprietary intellectual property belonging solely and exclusively to the Company. You may only use these materials as authorized by the Company.
4.2 The reproduction, distribution, and sale of these materials by anyone other than the Company is strictly prohibited.
4.5 Data Protection
4.6 Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our clients. The information you provide is used to fulfill your specific request. You will also be automatically added to our mailing list, and you can request to unsubscribe from this at any time.
We have made every effort to represent the Services and their potential accurately.
Each individual’s results depend on many factors, including their considerations from the outset, dedication, desire, and motivation.
By continuing to view content on this website or using any of the services provided, you hereby agree that you have read and understood these terms.